The product
Returns Automation is a Shopify app with a public customer-facing return portal and a full admin dashboard for processing returns. Customers look up their order by number + email, select items to return, choose a resolution (Refund/Exchange/Store Credit), and submit — all without contacting support.
Features a security-conscious portal design with rate limiting (in-memory token bucket), strict input validation to prevent GraphQL injection, an inventory ledger system that prevents double-claiming, and a return state machine with automatic timestamp tracking per milestone. RMA number generation uses a clean alphabet (no I/O/0/1).
